Terms and Conditions

Terms and Conditions of Eliezer Mental Health Nursing Services

Effective Date: September 30, 2023

Welcome to Eliezer Mental Health Nursing Services (the "Clinic," "we," "our," or "us"). By using our telehealth psychiatric services, you (the "patient" or "you") agree to abide by the following Terms and Conditions (the "Terms"). These Terms govern your use of our telehealth services, and by accessing or using our services, you confirm your agreement to these Terms. If you do not agree with these Terms, you should not use our services.

Telehealth Services Overview:

Our Clinic provides remote telehealth psychiatric services, including consultations, diagnosis, therapy, and medication management, conducted through secure online video consultations, audio calls, or messaging. While our services are designed to provide convenient and accessible care, it is important to note that telehealth services have limitations. We are unable to provide in-person assessments or emergency care, and certain conditions may require a physical visit to a healthcare provider.

Eligibility Criteria:

To access our services, you must:

Be at least 18 years old (or the legal age of consent in your jurisdiction),
Reside in a region where our clinic is licensed to provide telehealth services,
Have access to a device with video and audio capabilities, and
Maintain a reliable internet connection.

If you do not meet these criteria, you may not be able to utilize our services.

Appointment Scheduling and Cancellations:

Appointments with our clinic are scheduled through our online booking system or by contacting our office directly. You are responsible for ensuring that you are aware of the correct appointment time, including taking into account time zone differences. If you need to cancel or reschedule an appointment, we require at least 24 hours' notice to avoid incurring a cancellation fee. Failure to attend an appointment or cancel without sufficient notice may result in a fee. Sessions typically last 30-60 minutes, but the length may vary depending on the nature of the consultation.

Fees and Payments:

The clinic charges for services rendered, and you are responsible for ensuring that payment is made. We accept insurance, cash pay, and credit/debit card transactions. Patients should confirm with their insurance regarding coverage for telehealth services. If insurance is applicable, it is your responsibility to verify coverage. Refunds for missed or canceled appointments will be processed according to our cancellation policy. For billing issues, please contact our office within 1-3 business days.

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Eliezer Health, you may receive messages related to the following:

Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

Message Frequency:
Message frequency may vary depending on the type of communication.

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Eliezer Health by submitting an online form.

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply to +1 213-377-0012 with the keyword HELP. Or, you can get help directly from us at admin@eliezerhealth.org.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply. You can opt-out at any time by texting "STOP." For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages. Message frequency may vary

Privacy and Confidentiality:

We take privacy and confidentiality seriously. All information shared during telehealth sessions is confidential and protected by relevant privacy laws. While we employ encryption and other security measures to protect your data, please be aware that no system can guarantee 100% security, and we cannot be held liable for any breaches that may occur due to technological issues.

For more details, please review our Privacy Policy here.

Emergency Situations:

In the event of an emergency or urgent issue that arises during a telehealth session, we may refer you to appropriate in-person resources, but telehealth services are not appropriate for immediate crisis situations. You are advised to contact emergency services or go to the nearest emergency facility in the event of an emergency.

Termination of Services:

Both you and the clinic have the right to terminate services at any time. If you wish to discontinue services, you must notify us. Any outstanding balances must be settled upon termination. We may terminate services if there is non-compliance, disruptive behavior, or failure to make payments.

Intellectual Property:

All materials shared with you during your sessions, such as treatment plans, educational content, or resources, remain the property of Eliezer Mental Health Nursing Services. You may not record, reproduce, or distribute any content without written permission from the clinic.

Changes to Terms and Conditions:

Eliezer Mental Health Nursing Services reserves the right to modify these Terms and Conditions at any time. If significant changes are made, we will notify you via email or through our website. Continued use of our services after changes are made constitutes your acceptance of the updated Terms.

Governing Law:

These Terms are governed by the laws of the state of California. Any disputes arising from these Terms will be resolved through arbitration or mediation, rather than through the courts, in accordance with the rules of Eliezer Mental Health Nursing Services.

Contact Information:

If you have any questions or concerns regarding these Terms and Conditions, or if you need to contact us for any other reason, please reach out to Eliezer Mental Health Nursing Services at:

Eliezer Mental Health Nursing Services
18325 Sherman Way, Suite B, Reseda, CA, 91335
Email: info@eliezerhealth.org
Phone: +1 (213) 377-0012
Fax: +1 (213) 377-0044